This Refund Policy explains how refunds work for purchases made on Igorblack.com (the "Site") from Igor Black ("we", "us", "our"). This Policy is part of our Terms of Service.
By purchasing a product from the Site, you agree to this Refund Policy.
All products sold on the Site are digital products (for example, downloadable files such as PDFs and related materials).
Because digital products can be accessed immediately after purchase, refunds are handled under the rules below.
To request a refund, email us at russian@igorblack.com with:
If approved, the refund will be issued back to the original payment method via PayPal.
We may refuse a refund request if we reasonably believe there is:
Nothing in this section limits any rights you cannot waive under applicable consumer protection laws.
If you purchased a bundle (a set of multiple digital products sold together at a combined price), refunds apply to the entire bundle. We do not offer partial refunds for individual items within a bundle.
If you cannot access your files, contact us first at russian@igorblack.com and we will help you by resending the download link or email, confirming the correct purchase email, or troubleshooting common issues (spam folder, email typos, browser download blocks).
If we cannot reasonably resolve a technical delivery problem, you may be eligible for a refund within the 30-day window.
If you are a consumer in the EU/EEA or the UK, you may have a legal right to withdraw from certain purchases within a "cooling-off" period. For digital content supplied immediately, that right may end once the download or access begins — provided you were informed beforehand and gave your consent to immediate delivery.
We offer a 30-day refund window that meets or exceeds the standard cooling-off period. Nothing in this Policy limits mandatory consumer rights that cannot be excluded under applicable law.
Once a refund is approved, we submit it through PayPal. The time it takes to appear in your account depends on PayPal and your bank or card provider.